Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LUISA QUINTERO

Miami,FL

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings 5 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Home Department and Front Desk Cashier Area. People- and service-oriented leader with positive attitude and remarkable work ethic.

Overview

6
6
years of professional experience

Work History

Key Carrier

Marshalls Department Store
03.2022 - Current
  • Enhanced store security by conducting regular audits and maintaining strict key control procedures.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.

Customer Service Representative

Marshalls Department Store
09.2018 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Lawyer Degree - Attorney

UNIVERSIDAD DE MEDELLIN
Medellin, Colombia

Skills

  • Promotional planning
  • Employee Scheduling
  • Store operations

Accomplishments


  • Supervised team of 20 staff members.
  • Achieved excellent results daily by completing many tasks with accuracy and efficiency.

Timeline

Key Carrier

Marshalls Department Store
03.2022 - Current

Customer Service Representative

Marshalls Department Store
09.2018 - Current

Lawyer Degree - Attorney

UNIVERSIDAD DE MEDELLIN
LUISA QUINTERO