LUISA QUINTERO
Miami,FL
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings 5 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Home Department and Front Desk Cashier Area. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
6
6
years of professional experience
Work History
Key Carrier
Marshalls Department Store
03.2022 - Current
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Customer Service Representative
Marshalls Department Store
09.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Lawyer Degree - Attorney
UNIVERSIDAD DE MEDELLIN
Medellin, ColombiaSkills
- Promotional planning
- Employee Scheduling
- Store operations
Accomplishments
- Supervised team of 20 staff members.
- Achieved excellent results daily by completing many tasks with accuracy and efficiency.
Timeline
Key Carrier
Marshalls Department Store
03.2022 - Current
Customer Service Representative
Marshalls Department Store
09.2018 - Current
Lawyer Degree - Attorney
UNIVERSIDAD DE MEDELLIN
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