Anna Herrera
Topeka
Summary
I am a dedicated individual seeking an opportunity of employment within your company. I intend to expand on my leadership skills and versatile learning style to achieve company goals.
Overview
6
6
years of professional experience
Work History
Key Carrier
Tj Maxx
09.2023 - Current
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Optimized staff scheduling, reducing labor costs while maintaining optimal coverage during peak hours.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Salon Manager/Professional Pet Groomer
The Dirty Dog
08.2019 - 09.2023
- I started out as Customer Care Specialist and quickly learned the other positions offered to me
- From handling live animals to ensure their safety to learning how to lead and support crew members
- After achieving Assistant Manager, I then inquired about my opportunities in Grooming and was given the chance to obtain a Professional Pet Grooming Certificate
- I completed Penn Foster in July 2022, I am now certified.
Cashier
Phillips 66
01.2018 - 10.2018
- Customer service and general cleaning.
Education
Diploma -
South Park Academy
Draper, UT04.2016
Skills
- Customer Service
- Management
- General cleaning and sanitizing
- Inventory
- Animal welfare and behavior
- Natural attention to detail
- Critical thinking
- Promotional planning
Additional Information
I have grown experientially in communication. I thrive on being able to understand and communicate with others well. I research and take in knowledgeable information on how to do so if in need for a self-assessment.
I currently work as Salon Manager. This has taught me how to provide meaning to objectives and empower others to achieve that success.
Timeline
Key Carrier
Tj Maxx
09.2023 - Current
Salon Manager/Professional Pet Groomer
The Dirty Dog
08.2019 - 09.2023
Cashier
Phillips 66
01.2018 - 10.2018
Diploma -
South Park Academy