Luisa Ramos
El Paso,TX
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Cashier
Vista Market
05.2020 - 11.2020
- Costumer service, cleaning of the working area, organization of the stores materials, memorization of codes for produce, being agile and quick to get rid of long lines, standing for long periods of time, working under stress and looking presentable to uphold the companies name.
Bilingual Inbound sales agent
Spectrum
07.2022 - 01.2023
- Costumer service, communicate with potential costumers through the phone to provide the best service for the costumer
- As well as communicate with other departments to make sure the costumers are taken care of with their problems and concerns
- Another part of the job was creating accounts for the customers by entering their data and overseeing that they would get their services when they needed it.
Cashier
Pollo Feliz
05.2023 - 11.2023
- Costumer service, cleaning of the working area as well as the restrooms and eating area, handling and caring for the money transactions, working quick and under stress, as well as looking presentable to uphold the companies name.
Assistant Manager
Pollo Feliz
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate degree -
Criminal Justice
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Pollo Feliz
02.2024 - Current
Cashier
Pollo Feliz
05.2023 - 11.2023
Bilingual Inbound sales agent
Spectrum
07.2022 - 01.2023
Cashier
Vista Market
05.2020 - 11.2020
Associate degree -
Criminal Justice
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