Luisa Rosario
Ridgewood,US
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bilingual Administrative Assistant
DocGo
11.2022 - Current
- Prepared correspondence for internal and external recipients, maintaining professionalism in tone and style while effectively conveying messages.
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
Caseworker
Tempositions Health Care
05.2023 - 12.2023
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
Mail Clerk
Robert Evans Co
08.2020 - 07.2022
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
Project Supervisor
Banco Agrario de Colombia
05.2012 - 12.2017
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Consistently met or exceeded project deadlines through effective time management and prioritization.
- Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.
- Supervised work of 25 team members, offering constructive feedback regarding work performance.
Education
Master of Business Administration - Business Administration
Politecnico gran colombiano
12.2020
High School Diploma -
Nuestra Senora Del Rosario
12.2011
Skills
- Fluent Bilingualism
- Microsoft Office Proficiency
- Customer Service
- Project Management
- Database Management
- Spreadsheet Creation
- Document Control
- Data Entry
- Office Administration
- Appointment Scheduling
- Travel Coordination
- Scheduling
Certification
OSHA 30
Languages
Spanish
Native or Bilingual
Timeline
Caseworker
Tempositions Health Care
05.2023 - 12.2023
Bilingual Administrative Assistant
DocGo
11.2022 - Current
Mail Clerk
Robert Evans Co
08.2020 - 07.2022
Project Supervisor
Banco Agrario de Colombia
05.2012 - 12.2017
Master of Business Administration - Business Administration
Politecnico gran colombiano
High School Diploma -
Nuestra Senora Del Rosario
Similar Profiles
Simonette DavidSimonette David
Clinical Supervisor at DocGoClinical Supervisor at DocGo
JOSUE CASTILLO CISNEROSJOSUE CASTILLO CISNEROS
Bilingual Administrative Assistant at DocGoBilingual Administrative Assistant at DocGo
Karina CepedaKarina Cepeda
REGISTERED NURSE at DOCGOREGISTERED NURSE at DOCGO
Bridget PorteousBridget Porteous
Licensed Practical Nurse at DocgoLicensed Practical Nurse at Docgo
Juliana PelosoJuliana Peloso
Professional Body Piercer at Hand Of Glory Tattoo / The End Is Near PiercingProfessional Body Piercer at Hand Of Glory Tattoo / The End Is Near Piercing