Summary
Overview
Work History
Education
Skills
Timeline
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Luisa Selga

Trinidad,Benguet

Summary

Driven professional with extensive experience in customer service and tech support, notably with Sitel Philippines Corporation. Excelled in problem-solving and active listening, enhancing customer satisfaction and maintaining professionalism under pressure. Skilled in updating customer records and staying informed on product changes, demonstrating a strong blend of technical and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
06.2019 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

CSR Tech Support

Sitel Philippines Corporation
03.2016 - 12.2017
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Science in Education

King's College of The Philippines
Pico, La Trinidad Benguet

Bachelor of Science in Hone Economics

Benguet State University
Km5 La Trinidad Benguet

High School Diploma -

Data National High School
Data, Sabangan Mountain Province
03.2010

Madepdeppas Elemantary School
Madepdeppas, Data Sabangan Mountain Provice
04.2006

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Call center experience

Timeline

Customer Service Representative

Concentrix
06.2019 - 08.2021

CSR Tech Support

Sitel Philippines Corporation
03.2016 - 12.2017

Bachelor of Science in Education

King's College of The Philippines

Bachelor of Science in Hone Economics

Benguet State University

High School Diploma -

Data National High School

Madepdeppas Elemantary School
Luisa Selga