Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luisa Tafurth

Kissimmee,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

InTouchCX
Altamonte Springs, Florida
08.2023 - 02.2024
  • Strengthened customer retention by offering discount options.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Office Administrator

Mindful Behavioral Healthcare
Kissimmee, Florida
01.2022 - 12.2022
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated with IT department to resolve technical issues and maintain office software updates.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.

Assistant Store Manager

KRS Roofing
Kissimmee, Florida
06.2019 - 06.2020
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Education

GED -

GED
Kissimmee, Florida

Skills

  • Scheduling
  • Complaint resolution
  • Recordkeeping strengths
  • Adaptive team player
  • Time management
  • Customer service

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

InTouchCX
08.2023 - 02.2024

Office Administrator

Mindful Behavioral Healthcare
01.2022 - 12.2022

Assistant Store Manager

KRS Roofing
06.2019 - 06.2020

GED -

GED
Luisa Tafurth