LUISA VALLECILLO ACOSTA
West Babylon
Summary
Driven Billing Specialist at Zenith Pharmacy with exceptional customer service and record-keeping skills. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Adept at managing accounts and collaborating with healthcare professionals to ensure timely medication delivery. Bilingual and adaptable, with a strong focus on team leadership and training.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Specialist
Zenith Pharmacy
Farmingdale
10.2024 - Current
- Ensured accurate billing and timely follow-ups while managing customer accounts.
- Maintained efficient records of all transactions and communications with customers.
- Worked with patients to clarify medication information as needed.
- Communicated with doctors' offices to assure medication availability and timely delivery.
- Collaborated with pharmacy staff to ensure timely submission of claims.
- Utilized billing software to track payments and outstanding balances.
- Worked closely with lawyers' offices to maintain all necessary documents on file.
Warehouse Receiving Manager
US Globe Computer Service
New Hyde Park
09.2021 - 09.2024
- Keep detailed records of inventory in the computer system to manage order availability.
- Accept delivered packages, verify products, and double-check delivery totals to keep system records current and accurate.
- Coordinated with suppliers to ensure timely delivery of products.
- Oversaw receiving operations for inbound shipments and inventory management.
- Managed a team of warehouse staff to maintain efficient workflow.
- Trained new employees on warehouse procedures and systems.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Assigned tasks to workers based on their skillset and experience level.
- Provided training and guidance to staff on proper handling techniques for merchandise items.
Training experience (course work)
NeuroDiagnosTech
Hempstead
05.2022 - 10.2022
- Sets up and operates EEG equipment.
- Applies electrodes after pre-determined measure position on the patient's head.
- Properly obtains standard recordings, recognizes artifacts, takes appropriate steps to eliminate them, and documents abnormal manifestations.
Delivery Driver
Amazon Distribution Center DNY4
Bethpage
09.2019 - 08.2021
- Maintained accurate records of deliveries and vehicle inspections.
- Read and understand maps, as well as written and verbal directions.
- Delivered each package in a safe and timely manner to ensure customers' satisfaction.
- Assisted in training new drivers on delivery procedures and safety practices.
Direct Service Provider
ACDS
Plainview
06.2018 - 09.2019
- Assist special needs patients with activities of daily living, such as dressing, grooming, and oral hygiene.
- Help the patient be independent at home by helping them make their bed, do their laundry, and clean their living area.
- Aid the patient in the community by demonstrating how to properly communicate with a store employee, or a person at the park.
- Conducted regular assessments to monitor client needs and progress.
- Collaborated with multidisciplinary teams to enhance service quality.
Cashier
Key Food Marketplace
Levittown
07.2014 - 06.2018
- Assisted customers with product inquiries and selections.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained team members to work as cashiers in accordance with company policies and procedures.
Education
Nassau Community College
Garden City, NY01-2024
EEG Tech -
NeuroDiagnosTech
Hempstead, NY01.2022
High School -
Uniondale Senior High School
Uniondale, NY01.2016
Skills
- Exceptional customer service
- Adaptability
- Bilingual
- Time management
- Team leadership
- Record keeping
- Training and development
- Problem-solving
- Multitasking
- Attention to detail
- Supervisory skills
Certification
- ASET The Neurodiagnostic Society Membership, 05-12-22
- Basic Life Support (BLS) certification, American Heart Association, 06/28/22
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Billing Specialist
Zenith Pharmacy
10.2024 - Current
Training experience (course work)
NeuroDiagnosTech
05.2022 - 10.2022
Warehouse Receiving Manager
US Globe Computer Service
09.2021 - 09.2024
Delivery Driver
Amazon Distribution Center DNY4
09.2019 - 08.2021
Direct Service Provider
ACDS
06.2018 - 09.2019
Cashier
Key Food Marketplace
07.2014 - 06.2018
Nassau Community College
EEG Tech -
NeuroDiagnosTech
High School -
Uniondale Senior High School
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