Luisa Wolfe
New Oxford,Pennsylvania
Summary
Fluent in Spanish and English languages with extensive experience in patient advocacy and cross-cultural communication. Recognized for enhancing dialogue between healthcare providers and patients, ensuring clarity and quality in patient care.
Overview
13
13
years of professional experience
Work History
SPANISH INTERPRETOR
HANOVER HOSPITAL (independent Contractor)
Hanover, PA
04.2016 - 08.2019
- Delivered accurate Spanish interpretation for patient consultations, enhancing communication between healthcare providers and patients.
- Facilitated effective dialogue during medical procedures, ensuring clarity in patient care instructions and treatment plans.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Patient Relations Coordinator
Hanover Hospital Emergency Department
HANOVER, PA
11.2006 - 03.2010
- Served as a liaison between the nursing staff, the physicians, the patients and their families using knowledge of medical procedures and hospital practices, as well as personal qualities, such as emotional maturity and support in the event of death, grieving process and stressful life experiences for patient and family members maintaining the ability to empathize, remain clam and work efficiently while in the midst of stress and activity to maximum quality.
- Assisted patients in interpreting functions in the Emergency Department, procedures, services and identifying solutions to problems and resolving concerns.
- Provided Spanish interpreting services by assessing the needs of non-English speaking patients and family members providing assistance by interpreting procedures, consent forms, discharged instructions, menus and any other related patient information.
- Served as a liaison representative for the Emergency Department through whom patients may voice their problems and concerns communicating in an emphatic manner while offering a personal touch to diminish patient concerns, questions or complaints.
Education
Advanced English - English Language
Mayfield Academy of English
Brighton And Hove, East Sussex, England2002
Bachelor of Science - Economics
University of Manizales
Manizales, Colombia South America2001
Skills
- Fluent spanish
- Confidentiality practices
- Interpersonal communication
- Telephone interpreting
- Consecutive interpreting
- Cross-cultural communication
- Intercultural sensitivity
- Verbal communication
- Memory retention
- Fluent english
Timeline
SPANISH INTERPRETOR
HANOVER HOSPITAL (independent Contractor)
04.2016 - 08.2019
Patient Relations Coordinator
Hanover Hospital Emergency Department
11.2006 - 03.2010
Advanced English - English Language
Mayfield Academy of English
Bachelor of Science - Economics
University of Manizales