Luisa F Mesa Cardona
Flushing,NY
Summary
Bilingual Support and Customer Service professional with 10+ years' experience. Ability to work effectively in a fast paced, multi-tasking environment. Adept at handling administrative matters. Works well independently and as a team member.
Overview
12
12
years of professional experience
Work History
Radiology Front Desk Associate
Mains Street Radiology
New York, NY
11.2021 - Current
- seet incoming patients/vendors and direct them to appropriate area
- Responsible for obtaining proper insurance, authorizations and patient information.
- Responsible for collecting copayments, and deductible annouts and ensured/accuracy and completion of necessary documentation.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Assisting technologists with patients during exams with translation and transporting to a cart or wheelchair.
- Responsible for printing medical records and CDS for patients and Doctor's offices
- Ensured caling parients to remind them appointments for the next day and provide them with special preparation for high tech exams
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
Administrative Support Associate
Northwell Health Physician Partners/ Obgyn
New York, NY
06.2019 - 07.2021
- Responsible for welcoming patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions
- Kept patient appointments on schedule by notifying providers of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
Assistant Manager/Hostess /Server Assistant
Artaux Fine Foods Catering
New York, New York
09.2013 - 06.2019
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed customer service inquiries and complaints in a timely manner.
Field Auditor /Secret Shopper
Healthfirst
Long Island City, NY
09.2014 - 12.2018
- Audited and monitored the sales and marketing practices of company's sales organization throughout different marketing locations in the 5 boroughs
- Posed as a consumer and approached sales representatives with different scenarios to learn how the sales force responds to different demographic and financial situations Evaluated procedures and made determinations with regard to process improvement
- Played a key role in developing analytics for data mining, fraud, and abuse in auditing
Teller
Citibank
Fresh Meadows, NY
05.2017 - 05.2018
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Balanced automated teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash
Recyclers (TCRs) often totaling more than $100,000 - Processed 25+ customer transactions per hour with extreme attention to detail
- Assisted with the training of 2 new tellers ensuring that they received a comprehensive education on proper banking policies
Education
High School Diploma -
William Cullen Bryan Highschool
New York, NY01-2009
Skills
- Patient scheduling
- Insurance verification
- Medical record management
- Data entry
- Appointment reminders
- Customer service
- Proficient in Microsoft Office Suite / Synapse / Royal
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Radiology Front Desk Associate
Mains Street Radiology
11.2021 - Current
Administrative Support Associate
Northwell Health Physician Partners/ Obgyn
06.2019 - 07.2021
Teller
Citibank
05.2017 - 05.2018
Field Auditor /Secret Shopper
Healthfirst
09.2014 - 12.2018
Assistant Manager/Hostess /Server Assistant
Artaux Fine Foods Catering
09.2013 - 06.2019
High School Diploma -
William Cullen Bryan Highschool
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