Luis Alberto Garcia-Alcantara
Chicago,IL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Frontera Grill. Achieved increased sales through effective suggestive selling and maintained high guest satisfaction by resolving complaints promptly. Proficient in cash handling and point-of-sale operations, fostering a collaborative team environment to enhance overall dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Frontera Grill
River North, Chicago
05.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed orders accurately using point-of-sale systems, ensuring efficient transaction handling.
- Trained new servers on menu offerings and service standards to promote team efficiency.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business opportunities.
- Participated in team meetings to discuss service improvements and operational strategies for better performance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
GED -
Richard J Daley College
Chicago, IL06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
Languages
Spanish
Native or Bilingual
Timeline
Server
Frontera Grill
05.2022 - Current
GED -
Richard J Daley College