Luisa María Galindo Cabrera
Miami,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Max3R
Milan, Lombardia
07.2022 - 03.2025
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Head of Sales & Marketing
Avicola La Dominga
Neiva, Huila
03.2020 - 12.2021
- Conducted market research, analyzed customer feedback, and identified opportunities for improvement.
- Analyzed competitors' products and services in order to develop unique selling points for our own offerings.
- Identified potential new customers through networking events and cold-calling techniques.
- Coordinated meetings with clients to understand their needs better in order to provide tailored solutions.
- Designed loyalty programs aimed at retaining existing customers while attracting new ones.
- Oversaw the development of promotional materials such as brochures, flyers, newsletters, and advertisements.
- Managed a team of sales representatives to ensure they met their goals and objectives.
- Reviewed customer satisfaction surveys to identify areas of improvement.
- Developed and implemented strategic marketing plans to increase brand awareness and reach target markets.
- Monitored performance metrics to assess success of campaigns and initiatives.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
Education
MBA - Fashion Omnichanel And E Commerce
Istituto Marangoni
Milan, MI07-2023
BBA - International Marketing And Logistics Management
Universidad De La Sabana
Bogota11-2021
Skills
- Inventory management
- Customer service
- Staff training
- Sales forecasting
- Promotional planning
- Cost reduction
- Team leadership
- Quality control
- Staff supervision
- Problem-solving
Languages
English
Professional
Spanish
Native/ Bilingual
Italian
Professional
French
Limited
Certification
- Diplomado / University of La Sabana Managing global virtual teams and update incoterms.
Timeline
Store Manager
Max3R
07.2022 - 03.2025
Head of Sales & Marketing
Avicola La Dominga
03.2020 - 12.2021
MBA - Fashion Omnichanel And E Commerce
Istituto Marangoni
BBA - International Marketing And Logistics Management
Universidad De La Sabana
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