Luisa Maria Rozo
Davenport,FL
Summary
Accomplished Custodial Coordinator at Disney, adept in optimizing staff schedules and enhancing customer loyalty through empathetic resolution of complaints. Fluent in English and Spanish, with a knack for problem resolution and computer proficiency. Demonstrates expertise in team management, ensuring efficient operations and high standards. Looking to transition into new field, leveraging these transferrable skills to contribute effectively in different environment.
Overview
9
9
years of professional experience
Work History
Custodial Lead
Disney
12.2018 - Current
- Optimized staff scheduling to minimize overtime expenses while maintaining coverage during peak hours or absences due to vacation or illness.
- Conducted quality assurance inspections to guarantee adherence to company standards and client expectations in all cleaned areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Menchie's Frozen Yogurt
01.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business
Valencia College
Orlando, FL06-2026
High School Diploma -
Insituto Comercial Arquidiocesano
Cali, Colombia06-2014
Skills
- Problem resolution
- Work ethic and integrity
- Computer proficiency
- Follow-up skills
- Administrative support
- Patience and empathy
Disney Grand Floridian Resort & Spa / QUARTERLY AWARD 2 - FY2024
Important company recognition of outstanding job performance, service, quality and dedication to the philosophy and tradition of Walt Disney World Resort.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Custodial Lead
Disney
12.2018 - Current
Cashier
Menchie's Frozen Yogurt
01.2016 - 11.2016
Associate of Arts - Business
Valencia College
High School Diploma -
Insituto Comercial Arquidiocesano
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