Luisana Vizcaino
Orlando,FL
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Host
Helena Modern Riviera
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Housekeeping Supervisor
By The Sea Resorts
04.2023 - 01.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeper
By The Sea Resorts
03.2022 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Diploma - ESL COURSE
Orange Technical College
2900 W OAK RIDGE RD, ORLANDO FL 3280905-2025
High School Diploma -
COLEGIO SAN ANTONIO
VILLA DEL ROSARIO/NORTE DE SANTANDER/ COLOMBIA12-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest relations
- Task delegation
- Friendly, positive attitude
- Excel Proficient
- Microsoft Word knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host
Helena Modern Riviera
01.2024 - Current
Housekeeping Supervisor
By The Sea Resorts
04.2023 - 01.2024
Housekeeper
By The Sea Resorts
03.2022 - 04.2023
Diploma - ESL COURSE
Orange Technical College
High School Diploma -
COLEGIO SAN ANTONIO
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