Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Luisanna Almanzar

The Bronx,NY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

PLS
Bronx, NY
01.2024 - 09.2025
  • Assisted customers with billing, money transfers, and shipping inquiries, enhancing service quality.
  • Resolved customer issues through clear communication, supporting daily operations effectively.
  • Processed customer payments, check cashing, and service transactions in a fast-paced setting.
  • Balanced cash register transactions with accuracy, ensuring smooth operations.
  • Recorded transaction details and supported accurate handling of customer information.

Life Insurance Agent

Primerica
Bronx
01.2023 - 01.2025
  • Guided clients through insurance and financial service options with clear, professional communication.
  • Maintained client records and followed up with customers to enhance service continuity.
  • Simplifying complex information to ensure clients understood their available options.
  • Scheduled follow-ups and managed client communication across multiple service topics.
  • Developed strong client relationships through responsive support and effective recordkeeping.

Cashier

Aldi Supermarket
05.2021 - 01.2023
  • Handled transactions efficiently in a busy supermarket environment.
  • Assisted customers with inquiries, delivering friendly and efficient service.
  • Organized checkout area to ensure smooth operations and enhance customer experience.
  • Handled transactions promptly in a fast-paced supermarket environment.

Education

Associate of Applied Science - Medical Assistant

Allen School of Health Science
Brooklyn, NY
01.2026 - 09.2026

Skills

  • Customer Service
  • Transaction Processing
  • Customer Relationship Management
  • Client Communication
  • Phone Support
  • Problem resolution
  • Attention to detail
  • Time management
  • Process improvement
  • Team collaboration
  • Adaptability and flexibility
  • Microsoft Outlook

Certification

Life Insurance License

LANGUAGES

Spanish Fluent, English Intermediate

Timeline

Associate of Applied Science - Medical Assistant

Allen School of Health Science
01.2026 - 09.2026

Customer Service Representative

PLS
01.2024 - 09.2025

Life Insurance Agent

Primerica
01.2023 - 01.2025

Cashier

Aldi Supermarket
05.2021 - 01.2023
Luisanna Almanzar