Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luisanna A Hernandez

The Bronx

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Manager

Tmobile
The Bronx
01.2023 - 08.2025
  • Led team meetings to enhance communication and collaboration, resulting in improved team cohesion.
  • Developed training programs to enhance employee skills and knowledge.
  • Implemented customer service strategies to enhance customer satisfaction levels.
  • Analyzed sales data to identify trends and inform decision-making processes.
  • Oversaw performance evaluations, delivering constructive feedback that supported employee development.
  • Fostered positive work environment by encouraging teamwork and recognition initiatives, contributing to higher employee morale.

Assistant Manager

Tmobile
The Bronx
03.2017 - 01.2021
  • Assisted in developing team training programs to enhance employee skills.
  • Coordinated daily operations to ensure smooth store functionality and customer satisfaction.
  • Managed inventory processes using T-Mobile's inventory management system effectively.

Lead Sales Associate

Tmobile
The Bronx
05.2015 - 02.2017
  • Collaborated with team members to meet daily sales goals.
  • Assisted customers with product selection and service inquiries.
  • Maintained inventory levels and organized merchandise displays.

Education

Bachelor of Science - Psychology

Lehman College
Bronx, NY
09.2024 - 06.2026

Associate of Science - Applied Psychology

Bronx Community College
Bronx, NY
09.2021 - 05.2024

Skills

  • Team building
  • Customer service
  • Employee training
  • Performance evaluation
  • Conflict resolution
  • Communication strategies
  • Relationship building
  • Expectation setting
  • Customer relationship management (CRM)

Languages

Spanish
Full Professional

Timeline

Bachelor of Science - Psychology

Lehman College
09.2024 - 06.2026

Manager

Tmobile
01.2023 - 08.2025

Associate of Science - Applied Psychology

Bronx Community College
09.2021 - 05.2024

Assistant Manager

Tmobile
03.2017 - 01.2021

Lead Sales Associate

Tmobile
05.2015 - 02.2017
Luisanna A Hernandez