Luisa Rossanny Osoria Velasquez
Brooklyn ,NY
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at McDonald's through effective communication and problem-solving skills. Excelled in multitasking across cashier duties and customer assistance, demonstrating reliability and creative thinking. Achieved a significant improvement in guest service experiences by employing exceptional cash handling and conflict resolution abilities.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Childcare professional with hands-on experience in creating safe and nurturing environment for children. Strong focus on teamwork and achieving results, ensuring reliability and adaptability to changing needs. Skilled in child supervision, activity planning, and effective communication with both children and parents. Known for fostering positive relationships and maintaining high standards in all tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
McDonald's
09.2018 - Current
I take orders and also help people order at the machines. I also teach them and help them use the app to order. I also help the managers with anything they need and if necessary I also help in the kitchen.
Daycare Assistant
Amiguitos Spanish Montessori Program
02.2022 - 05.2022
I welcomed the children together with the teacher, helped her plan the activities and classes for the children and assisted her in everything that the teacher and the children needed.
Education
High School Diploma -
Performing Arts And Technology High School
400 Granville Payne Ave, Brooklyn, NY 1120708.2019
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Cash handling expertise
- Multitasking and organization
- Conflict resolution
- Stress management
- Positive and professional
- Customer assistance
- Active listening
- Creative thinking
- Customer relations
- Early childhood development
- Parent-teacher communication
- Classroom organization
- Activities planning
- Special needs care
- CPR training
- Child development
- Lesson planning
- Safety and supervision
- Creative lesson planning
- Friendly and respectful
- Caring and responsible
- Time management
- Observing and monitoring behavior
- Problem-solving
- Punctual and reliable
- Child supervision
- Coordination and teamwork
- Infant care and feeding
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
COURSE
CERTIFICATE
Feb 10, 2025
Luisa Osoria Velasquez
has successfully completed
Foundations of Digital Marketing and E-commerce an online non-credit course authorized by Google and offered through Coursera
CERTIFICA
COURSE
Amanda Paragly
Amanda Brophy
Global Director of Google Career Certificates
Yale
COURSE
CERTIFICATE
Nov 9. 2020
Luisa Osoria Velasquez
has successfully completed
Introduction to Psychology
an online non-credit course authorized by Yale University and offered through Coursera
coursera
OURSE
人
CERTIFICA
Paul Bloom
Brooks and Suzanne Ragen Protessor of Psychology
Yale University
Timeline
Daycare Assistant
Amiguitos Spanish Montessori Program
02.2022 - 05.2022
Customer Service Cashier
McDonald's
09.2018 - Current
High School Diploma -
Performing Arts And Technology High School