Summary
Overview
Work History
Skills
Timeline
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Luis Carlos Madrid

North Richland Hills,TX

Summary

I am a dedicated individual with a strong motivation to enhance community support through proactive initiatives. My focus lies in contributing to the improvement of both my community and personal growth through diverse services and programs. As a dependable team player, I am committed to swiftly acquiring new concepts and skills, embodying a service-oriented approach to collaborate effectively with others towards shared goals. Possessing extensive knowledge of community resources, I am equipped to address challenging demands. Additionally, I am adept at working in fast-paced, high-pressure environments and am dedicated to maintaining a positive attitude while spreading positivity to those around me.

Overview

10
10
years of professional experience

Work History

Pest Control Technician

Home Team Pest Defense
Fort Worth, TX
02.2024 - Current
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
  • Educated customers on proper sanitation practices to help prevent future infestations of pests.

Salesperson

Atomic Furniture
Los Angeles, CA
03.2014 - Current
  • Described merchandise and explained use, operation and care.
  • Asked open-ended questions to understand customer needs and style.
  • Calculated pricing quickly and deducted discounts for current sales promotions.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Technician Apprentice

Caliber Collision
Santa Ana
01.2020 - 01.2021
  • Disassembled vehicles to help advisors assess damages and prepare repair plans
  • Inspected and test drove repaired vehicles to assess compliance with safety and quality standards
  • Identified all needed repairs to help coordinate complete and efficient repair procedures within minimal timelines.
  • Assisted in troubleshooting and repairing defective parts.

Tech Supervisor

Staples Office Supply Store
Glendale
01.2021 - Current
  • Store keyholder and keyholder for lockup for high end inventory
  • Led a team of tech associates, providing guidance and training to ensure adequate selling skills and outstanding customer service
  • Demonstrated in-depth knowledge to assist customers with product selection and troubleshooting
  • Consistently surpassed sales targets through effective upselling, downselling, and cross-selling techniques assuring the most fitting product for the customer.

Office Administrator

Glendale Neurological Clinic
Glendale
01.2017 - 01.2019
  • Efficiently manage patient scheduling and check-in processes, ensuring optimal healthcare provider utilization and compliance with HIPAA regulations
  • Oversee medical billing, insurance claims, and financial management, while maintaining electronic medical records (EMR) accurately and securely
  • Coordinate office operations, including inventory management and staff support, to enhance productivity and patient care
  • Ensure compliance with healthcare regulations, provide exceptional customer service, and collaborate with healthcare providers for seamless daily operations.

Inventory Specialist

Staples Office Supply Store
Glendale
01.2021 - 01.2023
  • Conduct inventory audits to ensure that stock levels are accurate to identify any discrepancies or losses
  • Manage inventory levels by analyzing sale trends and adjust accordingly to ensure store is fully stocked and filled.

Skills

  • Leadership skills
  • Communication & active listening
  • Organization skills
  • Adaptability and dependability
  • Problem-solving skills
  • Technology skills
  • Transferable skills
  • Customer/client building service skills (9 years of experience)
  • Bilingual (English-Spanish fluent)
  • Quality-Focused
  • Attentive to Detail
  • Client Service

Timeline

Pest Control Technician

Home Team Pest Defense
02.2024 - Current

Tech Supervisor

Staples Office Supply Store
01.2021 - Current

Inventory Specialist

Staples Office Supply Store
01.2021 - 01.2023

Technician Apprentice

Caliber Collision
01.2020 - 01.2021

Office Administrator

Glendale Neurological Clinic
01.2017 - 01.2019

Salesperson

Atomic Furniture
03.2014 - Current

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Luis Carlos Madrid