Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis E Trujillo

San Lorenzo,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a battery, tow truck driver or lead position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Tow Truck Driver

Hayward AAA NCNU
10.2023 - Current
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Operated with safety and skill to avoid accidents and delays.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates.
  • Identified the types on service needed, emergency response, towing ,battery service,flat tire, fuel delivery, locksmith assistance.
  • Referred members to AAA Auto approved Repair Shops.
  • Provide Excellent customer service.

Shift Leader

Hayward AAA NCNU
03.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints, issues, damages and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Monitor attendance, tardiness and lunch.
  • Assigning/Dispatching duties to specific employees based on role and skills.
  • Supervising employees and assisting with tasks as necessary.
  • Conducting performance reviews and sharing feedback with both upper management and team members.
  • Training new and current team members on tasks.
  • Adhering to company policies safety and employment standards.

Emergency Roadside Service Driver

Island Auto Repair
06.2019 - 03.2020
  • Driving and operating a service vehicle, providing flat tire changes, lock-outs, fuel delivery services.
  • Inspected and tested equipment to locate damage or worn parts.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.

Emergency Roadside Service Driver

Fortes Brothers
05.2018 - 06.2019
  • Responsible for providing customer service in a fast-paced, rapidly manner in high call volume center environment.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Build Customer satisfaction and loyalty.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Recognized emergency situations.
  • Displayed professional contact with members.
  • Followed all relevant traffic laws and safety regulations.
  • Referred members to AAA Auto approved Repair Shops.
  • Knowledge of battery diagnoses and knowledge of B2Q .
  • Listen actively to members ,identify their problem, and seek out solutions.
  • Highly motivated, effective communicator, and problem solve, works well with team members and team members from diverse backgrounds.
  • Provide Excellent customer service.
  • Maintained professional and friendly demeanor to uphold company reputation.
  • Team player, Active listening Skills, Energetic Work Attitude, Courteous demeanor.
  • Provide Excellent customer service.

Education

High School Diploma -

San Lorenzo High School
San Lorenzo, CA
06.2012

Skills

  • Customer Service
  • Roadside Assistance
  • Truck Driving
  • Safe Driving
  • Assisting Members
  • Problem-Solving Skills
  • Self-Directed Mindset

Languages

English
Native or Bilingual

Timeline

Tow Truck Driver

Hayward AAA NCNU
10.2023 - Current

Shift Leader

Hayward AAA NCNU
03.2020 - Current

Emergency Roadside Service Driver

Island Auto Repair
06.2019 - 03.2020

Emergency Roadside Service Driver

Fortes Brothers
05.2018 - 06.2019

High School Diploma -

San Lorenzo High School

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Luis E Trujillo