LUIS ENRIQUE BELTRAN
Mexico,ME
Summary
Adaptable customer service representative with strong capabilities in conflict resolution and call center operations. Known for providing bilingual support and leveraging critical thinking to drive customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tech Mahindra
AZCPOTZALCO
01.2026 - 03.2026
- Assisted customers with inquiries and resolved issues through effective communication.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Adapted quickly to new software tools for efficient problem-solving and support tasks.
- Assisted customers in both English and Spanish, addressing inquiries and resolving issues efficiently.
- Provided product information and support, enhancing overall customer experience.
CUSTOMER SERVICE
AUTO PRO
HOME OFFICE
06.2023 - 01.2024
- Analyzed customer feedback and provided solutions to improve customer service.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Managed food resources, memorized orders, and coordinated customer service.
- Boosted company reputation, providing exceptional customer service during high-pressure situations.
- Provided customer service on accounts and resolved problems.
- Delivered superior customer service and handles client requests.
Customer Service Representative
TTEC
Mexico, ME
11.2020 - 05.2023
- Provided product information and guided customers through troubleshooting processes effectively.
- Received positive feedback from customers for prompt resolution of service requests.
- Participated in training sessions to enhance knowledge of products and services offered.
- Maintained a professional demeanor while handling high-volume customer interactions daily.
- Analyzed transaction patterns to identify fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection processes and tools.
- Regularly reviewed and updated fraud detection thresholds to adapt to changing fraud tactics.
- Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.
Customer Sales Representative
COMDATA
Mexico, ME
09.2020 - 02.2022
- Managed customer inquiries and provided tailored product recommendations to enhance satisfaction.
- Processed sales transactions efficiently using CRM software, ensuring accuracy in data entry.
- Developed and maintained strong customer relationships through effective communication and follow-up.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
Customer Service Representative
Tkm Communications
Mexico, ME
01.2020 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
NORTH SIDE HIGH SCHOOL
TEXASSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Tech Mahindra
01.2026 - 03.2026
CUSTOMER SERVICE
AUTO PRO
06.2023 - 01.2024
Customer Service Representative
TTEC
11.2020 - 05.2023
Customer Sales Representative
COMDATA
09.2020 - 02.2022
Customer Service Representative
Tkm Communications
01.2020 - 05.2020
High School Diploma -
NORTH SIDE HIGH SCHOOL