Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Luisenrique Martinez

San Antonio,TX

Summary

Adapt at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Whataburger through empathetic service and effective conflict resolution. Skilled in critical thinking and active listening, I significantly contributed to team development and client retention, ensuring positive outcomes in escalated customer interactions.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in telemarketing role.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Whataburger
08.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree - Business Administration

San Antonio College
San Antonio, TX
06-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Conflict resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Product knowledge
  • Appointment scheduling
  • Team development
  • Prioritization
  • Sales expertise

Languages

Spanish
Native or Bilingual
English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Whataburger
08.2023 - 12.2024

No Degree - Business Administration

San Antonio College
Luisenrique Martinez