Luis Ernesto Flores Guillén
Miami
Summary
Dynamic and detail-oriented professional with experience at Ultra Aviation, excelling in aviation operations and customer service. Proven ability to coordinate baggage logistics and enhance customer satisfaction through effective communication. Skilled in arrival/departure procedures and maintaining a positive work environment, ensuring safety and efficiency in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Ultra Aviation, Miami International Airport
08.2024 - Current
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Maintained clean, orderly work environment free of hazards.
Customer Service
Walgreens
07.2023 - 06.2024
- Assisted customers by providing exceptional customer service and processing transactions.
- Supported team with customer service issues, voids and returns.
- Implemented and developed customer service training processes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Antonio Guiteras Olme
Habana, CubaSkills
- Arrival/departure procedures
- Aviation and transportation
- Baggage tag checks
- Item transport
- Order coordination
- Financial overage analysis
- Positive and professional
- Attention to detail
- Adaptability and flexibility
Timeline
Ramp Agent
Ultra Aviation, Miami International Airport
08.2024 - Current
Customer Service
Walgreens
07.2023 - 06.2024
High School Diploma -
Antonio Guiteras Olme
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