Luis Ernesto Tamayo Sanchez
Miami Beach,FL
Summary
Accomplished hospitality service professional with a proven track record at The Standard Spa, adept in micros pos system and exceptional at problem-solving under pressure. Cultivated strong relationships and enhanced guest experiences through effective communication and food and beverage expertise. Demonstrated leadership in training teams and improving service efficiency. I got flexibility of schedule being able to work overtime hours standing under extreme weather conditions
Overview
4
4
years of professional experience
Work History
Food Runner
The Standard Spa
Miami Beach, FL
01.2023 - Current
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Assisted in training new food runners, improving team efficiency and service quality.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Take order from guest and properly delivering to the rooms
- Process payments throug the micros pos system
Server
7tyone Restaurant and Coffee Bar
Miami Beach, FL
11.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Prepare coffees and efficiently manage coffee supplies
Lead Busser
The Standard Spa
Miami Beach, FL
07.2022 - 01.2023
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Service Porter
The Standard Spa
Miami Beach, FL
06.2022 - 07.2022
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Performed cleaning and maintenance duties as directed.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
- Realized all the side work duties required to keep the operation running
Night Security Guard
Mango Habana Night Club
Havana
01.2021 - 03.2021
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
- Demonstrated professionalism while interacting with clients, visitors, and law enforcement officials during high-stress situations.
- Maintained a secure environment for employees and visitors with diligent observation and proactive intervention.
- Managed access control systems effectively, ensuring only authorized personnel entered restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
Education
Mechanic Engineer - Industrial Maintenance Technology
CUJAE
Havana07.2020
Skills
Service station maintenance
Proficient in micros pos system
Work under pressure
Problem solving
Languages
Spa
Native or Bilingual
English
Full Professional
Timeline
Food Runner
The Standard Spa
01.2023 - Current
Server
7tyone Restaurant and Coffee Bar
11.2022 - 01.2024
Lead Busser
The Standard Spa
07.2022 - 01.2023
Service Porter
The Standard Spa
06.2022 - 07.2022
Night Security Guard
Mango Habana Night Club
01.2021 - 03.2021
Mechanic Engineer - Industrial Maintenance Technology
CUJAE