Luis F. Castellanos, MBA.

• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Maintained friendly and professional customer interactions.
• Engaged employees in business processes with positive motivational techniques.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Assessed employee performance and developed improvement plans.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
• Prepared quarterly balance sheet reconciliations to obtain accurate picture of organization's financial situation.

• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Maintained friendly and professional customer interactions.
• Engaged employees in business processes with positive motivational techniques.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.

Forbes 2023 6th biggest Residential Pest Control Company in the U.S.

• Manage operations of 18,000 active customers in South Florida.
• Establish, Manage and Develop sales force of 120 sales representatives.
• Maintain compliance with regulatory agencies to assure compliance.
• Create, implement and execute plans that complement Region and Company's strategies.
• Increase team performance and business growth through operating safely, enhancing customer experience, improving efficiency and maximizing profitability.
• Deliver process-oriented and results-oriented strategies in setting and pursuing aggressive goals and objectives.
• Manage and direct local Human Resources operations.
• Manage Area finances including but not limited to market targets, profit and losses and operational budget.
• Establish business relationships with vendors and fleet management providers.

Hospital with 163,000 active patients. Managed Multi Service Unit, 20 beds Med-Surg Unit treating 4500 patient per year.

• Managed team of 9 attending providers, 24 medical student residents, 25 nurses and 50 medical assistants.
• Consistently earned Joint Commission Gold Seal of Approval.
• Implemented policies and standard operating procedures for continuous improvement.
• Managed annual budget of $900,000.00 with effective controls to prevent overage.
• Successfully reduced financial operating margin by 22%.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.
• Generated comprehensive reports regarding finances, incidents, and important business matters.
• Developed project management road map to define project objectives, timelines and milestones.
• Maximized productivity and management systems by establishing specific goals and managing operations.