Luis Velez
Bellevue,WA
Overview
12
12
years of professional experience
Work History
Lead Bartender
Cantina Monarca
Bellevue, WA
03.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender
Haymaker
Seattle, WA
03.2022 - 03.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Local Public Eatery
Seattle
08.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Bilingual Customer Service Representative
Nintendo
Redmond, WA
09.2020 - 08.2022
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Bartender
Tavern Hall
Bellevue, WA
08.2021 - 03.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Lead Server/Bartender
Bellevue Club
Bellevue, WA
02.2013 - 09.2020
- Maintained relationships with regular customers.
- Trained incoming staff on restaurant's practices.
Education
Associate Of Applied Business -
Bellevue College
Bellevue, WAHigh School Diploma -
Eastlake High School
Sammamish, WA06.2013
Skills
- Upselling techniques
- Accurate money handling
- Upbeat and Positive Personality
- De-escalation Techniques
Timeline
Lead Bartender
Cantina Monarca
03.2023 - Current
Server
Local Public Eatery
08.2022 - 02.2023
Bartender
Haymaker
03.2022 - 03.2023
Bartender
Tavern Hall
08.2021 - 03.2022
Bilingual Customer Service Representative
Nintendo
09.2020 - 08.2022
Lead Server/Bartender
Bellevue Club
02.2013 - 09.2020
Associate Of Applied Business -
Bellevue College
High School Diploma -
Eastlake High School