Zachary Chambers
Naples,FL
Summary
I am a highly motivated and enthusiastic worker with extensive customer service and sales experience as well as being an outgoing sales professional with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.
I was consistently recognized for sales performance and excellence in customer service.
I am driven individual possessing strong networking and communication skills with a proven track record of success in satisfying customers through exceptional service. I have experience leading a bartending team to fill all customer orders and am a talented multitasker with determination to maintain high customer satisfaction ratings.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Seminole Casino Hotel Immokalee
Immokalee, FL
04.2015 - Current
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Server
La Playa Beach & Golf Resort
Naples, United States
02.2013 - 03.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Tunkhannock High School
Tunkhannock, PA08.2010
Skills
- Upselling Techniques
- Customer Service
- Teamwork and Collaboration
- Product Recommendations
- Verbal and Written Communication
- Time Management
- Effective Selling Techniques
Timeline
Lead Bartender
Seminole Casino Hotel Immokalee
04.2015 - Current
Server
La Playa Beach & Golf Resort
02.2013 - 03.2015
High School Diploma -
Tunkhannock High School
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