Luiza Iljazi
Groveland,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining workflow at Calabria Ristorante, demonstrating exceptional customer service and adeptness in cash handling. Leveraged strong work ethic and high energy to exceed guest expectations, achieving swift resolution of concerns with a focus on personalized service. Skilled in both team collaboration and independent problem-solving. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Calabria Ristorante
02.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
Orlando Health Central
12.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Northwest Phlebotomy School
Orlando06.2024
The Dental Education Institute
Clermont, FL03.2023
American Heart Association
Spring Hill01.2023
High School Diploma -
Lake Minneola High School
Minneola, FL05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- High Energy and Stamina
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Certification
Basic Life Support
Dental assistant EFDA
National Phlebotomy Certification
Languages
Albanian
Native or Bilingual
Timeline
Receptionist
Orlando Health Central
12.2022 - 03.2023
Server
Calabria Ristorante
02.2018 - Current
Northwest Phlebotomy School
The Dental Education Institute
American Heart Association
High School Diploma -
Lake Minneola High School