Summary
Overview
Work History
Education
Skills
Timeline
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Luiz Henrique Fernandes

Sales
Somerville,MA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Salesperson

Amazon
Somerville, MA
01.2022 - Current
  • Went from $0 Revenue to $75,000 in revenue my first 6 months.
  • Found winning leads/products.
  • Learned how to master graph tools such as Keepa & SellerAMP.
  • Increased sales and customer satisfaction through personalized advertising.
  • Networked within community to build and nurture successful relationships that led me to successful product's.
  • Informed customers of current store promotions via "email marketing" to encourage additional sales purchases.

Sales Associate

Laced
North Shore, MA
06.2021 - 12.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.

Salesman

StockX
Somerville, MA
02.2017 - 03.2020
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Developed and grew leads through repeat business and customer referrals.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Worked to build relationships with customers and built potential for additional sales.

Education

High School Diploma -

Somerville High School
Somerville, MA
08.2017 - 06.2021

Skills

    Cross-selling products and services

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Timeline

Salesperson

Amazon
01.2022 - Current

Sales Associate

Laced
06.2021 - 12.2021

High School Diploma -

Somerville High School
08.2017 - 06.2021

Salesman

StockX
02.2017 - 03.2020

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Luiz Henrique FernandesSales