Luiz Victor Vanini dos Santos
Anna,Texas
Summary
Adaptable and proactive professional with a focus on delivering results. Skilled Field Service Technician with expertise in troubleshooting and preventive maintenance. Demonstrated ability to excel in problem-solving and time management while providing exceptional customer service. Committed to supporting team objectives and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Field Service Technician
All hands on deck
Frisco, Texas
06.2023 - 03.2025
- Installed and maintained equipment at diverse client locations to ensure operational efficiency.
- Managed inventory of tools and parts, enhancing service operation effectiveness.
- Documented service activities in company database for accurate historical records.
- Performed on-site installation, routine maintenance, and minor repairs to systems.
- Collaborated with technicians to resolve complex issues promptly and effectively.
- Communicated with vendors and management to facilitate smooth operations.
- Operated hand tools and power equipment while adhering to corporate safety procedures.
- Estimated labor and material costs for projects and conveyed value to clients.
Front Desk Receptionist
Sonesta Hotels
Plano, Texas
08.2020 - 10.2023
- Greeted guests warmly and checked into rooms efficiently.
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Coordinated reservations, ensuring accurate information was logged in the system.
- Assisted guests with requests, providing local information and recommendations.
- Processed payments and addressed billing inquiries with meticulous attention.
- Collaborated with housekeeping for timely room availability for guests.
- Responded to guest complaints professionally, escalating issues when necessary.
- Performed data entry to maintain accurate records of customer information.
Education
High School Diploma -
Anna High School
Anna, TX01-2018
Some College (No Degree) - Associate of Applied Sciences
Collin County Community College
Plano, TXSkills
- Equipment maintenance and service documentation
- System installation and network connectivity
- Technical troubleshooting and problem-solving
- Parts inventory management
- Quality assurance testing
- Hand tools proficiency
- Verbal and written communication
- Field repairs and preventative maintenance
- Attention to detail and safety compliance
- Vendor communication and customer relationship management
- Team supervision and customer service
Affiliations
- Model rocket enthusiast
- Carpentry hobby
- Camping
- Motocross
- Drone hobby
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Field Service Technician
All hands on deck
06.2023 - 03.2025
Front Desk Receptionist
Sonesta Hotels
08.2020 - 10.2023
High School Diploma -
Anna High School
Some College (No Degree) - Associate of Applied Sciences
Collin County Community College
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