Lukas Brockett
Newport News,VA
Summary
With a proven track record at Polaris Pharmacy Services, I excel in workflow optimization and team collaboration. My expertise in HIPAA compliance and problem-solving has significantly enhanced pharmacy efficiency and patient confidentiality. I'm recognized for my ability to manage pharmacy operations and foster positive relationships, making me a valuable asset to any healthcare team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Polaris Pharmacy Services
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
- Assisted in training new Pharmacy Technicians, sharing best practices for efficient data entry procedures and techniques.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
Lead Pharmacy Technician
Medicap Pharmacy
10.2021 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Denbigh Drugs LLC
02.2019 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Lead Pharmacy Technician
Kmart, Sears Holding
07.2016 - 10.2019
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Pharmacy Technician -
VPCC
Hampton, Va05.2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Insurance verification
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Interpreting and processing medication orders
Certification
VA State Pharmacy Technician License
Timeline
Pharmacy Technician
Polaris Pharmacy Services
07.2023 - Current
Lead Pharmacy Technician
Medicap Pharmacy
10.2021 - 07.2023
Pharmacy Technician
Denbigh Drugs LLC
02.2019 - 07.2023
Lead Pharmacy Technician
Kmart, Sears Holding
07.2016 - 10.2019
VA State Pharmacy Technician License
Pharmacy Technician -
VPCC
Similar Profiles
Lisa A. SlaydonLisa A. Slaydon
National Director of Nurse Consultants Coordinator at POLARIS PHARMACY SERVICESNational Director of Nurse Consultants Coordinator at POLARIS PHARMACY SERVICES
GISELLE NUNESGISELLE NUNES
Pharmacy Technician at Polaris Pharmacy ServicesPharmacy Technician at Polaris Pharmacy Services
Yaman AlteirYaman Alteir
Environmental Services Housekeeper at Polaris Pharmacy ServicesEnvironmental Services Housekeeper at Polaris Pharmacy Services