Luke Adams
southlake
Summary
Expert in desktop technical support and problem-solving, dynamic IT technician with experience at ArgusX IT Services excels. shown capacity to improve system performance and user satisfaction, hence lowering onsite visits. Proficient in hardware installation and software configuration, and very good customer service developed in PF Changs Restaurant.
Overview
4
4
years of professional experience
Work History
IT Technician
ArgusX IT Services
08.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Performed troubleshooting and repaired peripheral devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Host
PF Changs Restaurant
01.2021 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Business-Marketing - Marketing
Texas A&M University, Corpus Christi, TX, US
Corpus Christi, TX05-2027
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- System administration
- IT asset management
- User training
- Problem-solving
Timeline
IT Technician
ArgusX IT Services
08.2022 - Current
Host
PF Changs Restaurant
01.2021 - 03.2021
Business-Marketing - Marketing
Texas A&M University, Corpus Christi, TX, US
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