Luke Bourland
BootBarn
Moore,OK
2
years of professional experience
Results-driven Key Holder experienced in enhancing customer experiences and cash management. Achieved sales targets through effective team mentorship and training program implementation. Focused on improving store performance and customer satisfaction through strong problem-solving and delegation skills.
Work History
Key Holder
10 Months- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Supported visual merchandising efforts by arranging products according to company standards and promotions.
- Collaborated with team members to achieve daily sales targets and maintain store presentation.
- Trained new staff on operational procedures and customer service best practices for seamless onboarding.
- Monitored store safety protocols, ensuring compliance with health and safety regulations for a secure environment.
- Resolved customer inquiries effectively, demonstrating strong problem-solving skills to enhance loyalty and retention.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve the store's monthly sales targets.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Baseball Umpire
1 Year 7 Months- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Made accurate calls on player actions, enhancing game integrity.
- Maintained impartiality while managing conflicts among players and coaches.
Education
High School Diploma
- Awarded All-COAC Honorable Mention in 2023 for Baseball
- 2 time Regional Tournament winners 2022 & 2023
- 3.8 GPA
- Extracurricular Activities: Baseball
Skills
Cash handling
Cash handling accuracy
Store maintenance
Workplace safety
Bank deposits
Sales strategies
Sooner Athletic Conference Regular Season and Tournament Champions
I was the only freshman on the baseball team at Mid-America Christian University to make the 40-Man roster that would eventually go on to have a 43-12 record winning the conference in the regular season and also in the SAC Conference Tournament. We would also go on to play in MACU's first ever NAIA World Series Opening Round Appearance ever.
Timeline
Key Holder
BootBarn
10.2025 - CurrentRead More
Baseball Umpire
MYBA
03.2024 - 10.2025Read More
Westmoore High School
High School Diploma
Read More