Luke Bui
Houston,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager/General Manager
Firestone Complete Auto Care
Houston, USA
07.2017 - Current
- Overall management of daily business operations
- Supervision of team members and ensuring individual job duties are performed
- Enforcing company policies of executing business safely and efficiently
- Leading teammates in achieving positive performances vs
- Multiple business metrics
- Grow and maintain healthy business relationships with consumers in the immediate area
Manager of Vehicle Services
Firestone Complete Auto Care
Houston, USA
09.2013 - 04.2017
- Overall management of daily business operations
- Supervision of team members and ensuring individual job duties are performed
- Enforcing company policies of executing business safely and efficiently
- Leading teammates in achieving positive performances vs
- Multiple business metrics
- Grow and maintain healthy business relationships with consumers in the immediate area
Sales Associate
Firestone Complete Auto Care
Albany, USA
09.2013 - 10.2016
- Growth of business through positive customer service experiences
- Manage daily operations in safe manner during fast-paced working environments
- Manage payroll by delegating correct responsibilities to corresponding skill levels
- Increase sales volume and gross profit margins by explaining benefits of product to end consumer
Manager of Tire Sales
Firestone Complete Auto Care
Albany, USA
09.2013 - 03.2014
- Growth of business through positive customer service experiences
- Manage daily operations in safe manner during fast-paced working environments
- Manage payroll by delegating correct responsibilities to corresponding skill levels
- Increase sales volume and gross profit margins by explaining benefits of product to end consumer
Education
Associate of Science - Computer Technician
Houston Technology School
Houston, TX06-2019
Some College (No Degree) - Business Management
University of Houston/ Houston Community College
Houston, TXSkills
- Customer Service and Experience
- Communication
- Leadership
- Retail Sales
Timeline
Store Manager/General Manager
Firestone Complete Auto Care
07.2017 - Current
Manager of Vehicle Services
Firestone Complete Auto Care
09.2013 - 04.2017
Sales Associate
Firestone Complete Auto Care
09.2013 - 10.2016
Manager of Tire Sales
Firestone Complete Auto Care
09.2013 - 03.2014
Associate of Science - Computer Technician
Houston Technology School
Some College (No Degree) - Business Management
University of Houston/ Houston Community College