Luke Cornelius
Severn,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Southwest Airlines
Baltimore, MD
07.2023 - Current
- Selected to serve as liaison in the command center
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns
- Selected to serve as liaison in the baggage service office
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
- Collaborated with team members and other departments to develop innovative solutions for complex customer problems
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Addressed customer account discrepancies and concerns
- Adapted to new applications and maintained knowledge of current technologies
- Maintain a high level of knowledge to be a subject matter expert for other employees
Barn Manager
Jodie Kelly Dressage
10.2021 - 03.2023
- Identified operational process inefficiencies to recommend necessary improvements
- Conducted quality, timely performance feedback and performance appraisals
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Minimized staff turnover through appropriate selection, orientation, and training
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Developed the existing team into a high-productivity, results-oriented unit through creative initiatives.
- It improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- It reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and well-being.
- Oversaw training programs for both horses and riders, ensuring consistent progress toward goals.
- Trained and supervised barn workers in animal care procedures, maintenance duties, and safety precautions.
Construction Laborer
R&S Marble
02.2020 - 05.2020
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Supported project managers in achieving deadlines, and assisting in various tasks as required.
- Assisted heavy equipment operators in securing special attachments to equipment
Education
High School Diploma -
A.Crawford Mosley High School
Lynn Haven, FL 08.2013 - 05.2017
Skills
- Customer service
- Skilled in Ops suite
- Skilled in Nettracer
- Leadership
- Skilled in SmartSuite
- Communication
- Ability to work under pressure
- Skilled in Altea
- Positive Attitude
Timeline
Customer Service Agent
Southwest Airlines
07.2023 - Current
Barn Manager
Jodie Kelly Dressage
10.2021 - 03.2023
Construction Laborer
R&S Marble
02.2020 - 05.2020
High School Diploma -
A.Crawford Mosley High School
08.2013 - 05.2017