- Volunteering
- Kayaking
- Running
- Playing Sports
- Hiking
Luke Cornelius
Orem,UT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Server
Longhorn Steakhouse
09.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular guests.
- Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Agent
Southwest Airlines
07.2022 - 09.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among guest.
- Effectively managed escalations from dissatisfied guest, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of guest every day with positive attitude and focus on guest satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address guest issues.
- Maintained a high level of professionalism when interacting with guest, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective guest service delivery.
- Responded to guest requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Nursing
Utah Valley University
Orem, UT01-2029
High School Diploma -
A.Crawford Mostly High School
Lynn Haven, FL05-2017
Skills
- Time management
- Team player
- Active listening
- Effective planning
- Public speaking
- Emotional support
- Assertive
- Social engagement
Interests
Timeline
Server
Longhorn Steakhouse
09.2023 - 01.2024
Customer Service Agent
Southwest Airlines
07.2022 - 09.2023
Bachelor of Science - Nursing
Utah Valley University
High School Diploma -
A.Crawford Mostly High School
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