Summary
Overview
Work History
Education
Skills
Affiliations
Leadership
Timeline
Generic

Luke Donley

Parrish,FL

Summary

Driven professional with a proven track record in customer service and inventory management, demonstrated at Dicks Sporting Goods. Skilled in leveraging excellent communication and organizational abilities to boost sales and enhance customer satisfaction. Adept at multitasking and adapting to changing environments, consistently achieving high accuracy levels in POS system operations.

Overview

3
3
years of professional experience

Work History

Cashier

Dicks Sporing Goods
05.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • 130K in sales a month.
  • Addressed customer needs and made product recommendations to increase sales.

Driver

DoorDash
02.2024 - 05.2024
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Golf Cart Manager

Moccasin Wallow Golf Club
01.2023 - 01.2024
  • Inventoried carts, approximately 150 in fleet
  • Cleaned carts and repaired broken or damaged parts.
  • Monitored pace of play, turf repairs and tee times for players.
  • Assisted co-workers in restocking and conducting inventory of pro-shop.
  • Offered carts and customer service to patrons.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.

Host

Michaelangelos Pizza 301
01.2022 - 12.2022
  • Took reservations and to-go orders by phone (5 phone lines), answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle kitchen support in salads, cannolis & washing dishes.

Education

Bachelor of Science - Computer Science And Engineering

University of Central Florida
Orlando, FL
05.2027

High School Diploma -

Saint Stephen's Episcopal School
Bradenton, FL
05.2023

Skills

  • Customer Service
  • Inventory Management
  • Loyalty Program Promotion
  • Issue Resolution
  • POS system operations
  • Organizational abilities
  • Time management skills
  • Goal-Oriented
  • Multitasking
  • Adaptable
  • Flexible
  • Excellent Communication

Affiliations

  • Sigma Alpha Epsilon - 2023

Leadership

President of HS Video Team - Videoing Highlights of Sports & Events on school website.

Captain of Football Team 2022

Captain of Baseball Team 2023 - MVP, 2022 & 2023

SAE - Intramural Chairman - 2023-present

Timeline

Cashier

Dicks Sporing Goods
05.2024 - Current

Driver

DoorDash
02.2024 - 05.2024

Golf Cart Manager

Moccasin Wallow Golf Club
01.2023 - 01.2024

Host

Michaelangelos Pizza 301
01.2022 - 12.2022

Bachelor of Science - Computer Science And Engineering

University of Central Florida

High School Diploma -

Saint Stephen's Episcopal School

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Luke Donley