Luke Gaede
Cary,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
First Call Resolution - Upstart Loan Operation
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Worked with personal loans, auto loans, and lending partner applications.
Associate
Kohls
10.2019 - 07.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Education
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville, NC05.2025
Continuing Education - General Studies
Fayetteville Technical Community College
Fayetteville, NC05.2022
Skills
- Report Preparation
- Business Development Understanding
- Active Listening
- Stocking and Replenishing
- Microsoft Word
- Microsoft PowerPoint
- Critical Thinking
- Warehousing Functions
- Technical Support
- Customer Service
- Computer Proficiency
Timeline
Customer Service Representative
First Call Resolution - Upstart Loan Operation
08.2021 - Current
Associate
Kohls
10.2019 - 07.2021
Bachelor of Science - Business Administration
Fayetteville State University
Continuing Education - General Studies
Fayetteville Technical Community College
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