Luke Hancock
Denison,TX
Summary
Dedicated professional focused on enhancing customer experiences and fostering loyalty. Proven ability to maintain cleanliness and efficiency in fast-paced environments, ensuring high-quality service and collaboration with team members.
Overview
11
11
years of professional experience
Work History
Mail Carrier Associate
USPS
Pottsboro, Texas
11.2024 - Current
- Delivered mail to residential and commercial locations efficiently.
- Communicated effectively with customers regarding mail services.
- Managed time to ensure timely mail delivery throughout the day.
- Maintained accurate records of deliveries and pickups.
- Operated postal vehicles safely and responsibly during deliveries.
Coffee Barista
STARBUCKS
Frisco, TX
10.2016 - 08.2021
- Enhanced customer service experience, fostering strong customer loyalty.
- Created customized coffee drinks for patrons, enhancing their overall experience.
- Oversaw inventory management and ensured cleanliness of coffee bar.
Kitchen Cook
SONIC INC.
Celina, TX
04.2016 - 09.2016
- Prepared and served hot and fried food items for evening shifts, ensuring timely and quality service.
- Collaborated with team members to ensure timely food service during peak hours.
- Managed kitchen inventory and maintained cleanliness, supporting efficient kitchen operations.
- Maintained cleanliness and organization of kitchen workstations and equipment.
Cashier/Courtesy Clerk/Delicatessen Clerk
BROOKSHIRES
Celina, TX
04.2015 - 04.2016
- Maintained organized checkout lane while efficiently processing customer purchases.
- Supported customers with grocery items and ensured cleanliness of facilities.
- Provided custom sandwiches and sliced meats and cheeses to ensure customer satisfaction.
- Ensured order and cleanliness of deli kitchen while preparing custom sandwiches and products.
Education
Bachelor of Arts - Political Science
Austin College
Sherman, TX05-2024
High School Graduate -
Celina High School
Celina, TX05-2016
Skills
- Beverage service
- Espresso machine operations
- Drink customization
- Sanitation Compliance
- POS operations
- Opening and closing procedures
- Shift coordination
- Customer service excellence
- Strong Communication Skills
- Dependable Team Player
- Team collaboration
- Self-Starter
- Problem Solver
- Positive and professional
Languages
French
Limited
Affiliations
- Volunteer, Livings Springs Church 2011-2015
- Volunteer, Grace Bridge Clothing & Food Org 2011-2015
Accomplishments
- Top Award for French Honors, Austin College 2024
Timeline
Mail Carrier Associate
USPS
11.2024 - Current
Coffee Barista
STARBUCKS
10.2016 - 08.2021
Kitchen Cook
SONIC INC.
04.2016 - 09.2016
Cashier/Courtesy Clerk/Delicatessen Clerk
BROOKSHIRES
04.2015 - 04.2016
Bachelor of Arts - Political Science
Austin College
High School Graduate -
Celina High School