Luke Haverland
Lebanon
Summary
Dedicated host with exceptional communication and problem-solving skills. Proven ability to enhance guest experiences through effective teamwork and training of new staff. Dynamic professional experienced in the hospitality industry, specializing in customer service and team collaboration. Adept at managing guest inquiries and optimizing seating arrangements to ensure smooth operations and high satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Host
The Famous Restraunt
Centerville
08.2024 - Current
- Welcomed guests and provided exceptional customer service at a busy dining establishment.
- Managed reservations and organized seating arrangements for optimal guest flow.
- Assisted team members during peak hours to ensure smooth operations.
- Communicated effectively with kitchen staff to coordinate timely meal service.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Trained new hosts on procedures, policies, and customer service standards.
- Collaborated with management to enhance guest experience through feedback collection.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
Waitstaff
Otterbein SeniorLife
Lebanon
08.2022 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Barista
Hidden Valley Orchard
Lebanon
06.2020 - 08.2020
- Prepared and served a variety of coffee beverages to customers.
- Assisted customers in selecting products and answering menu questions.
- Collaborated with team members to ensure smooth daily operations.
- Provided exceptional customer service to enhance the guest experience.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Springboro High School
Springboro05-2023
Bachelor of Science - Communications
Ohio University
Athens, Ohio, OHSkills
- Communication skills
- Interpersonal skills
- Verbal and written communication
- Problem solving
- Team player mentality
- Professional appearance
Timeline
Host
The Famous Restraunt
08.2024 - Current
Waitstaff
Otterbein SeniorLife
08.2022 - 06.2024
Barista
Hidden Valley Orchard
06.2020 - 08.2020
High School Diploma -
Springboro High School
Bachelor of Science - Communications
Ohio University