Luke Henkel
Camp Pendleton South,CA
Work Preference
Summary
Results-driven IT technician with proven expertise in training program development and service delivery optimization. Demonstrated ability to communicate effectively and solve problems, consistently achieving high customer satisfaction rates.
Overview
9
9
years of professional experience
Work History
IT Technician
USMC Camp Pendleton
Camp Pendleton South, California
08.2022 - Current
- Delivered technical support to military personnel, resolving IT-related issues efficiently.
- Installed and configured computer hardware and software systems.
- Conducted regular system backups and data recovery procedures.
- Created documentation of technical processes and user instructions for future reference.
- Participated in training sessions for new IT technologies and tools.
- Developed training programs for new employees across various departments.
- Assessed training needs through surveys and performance evaluations.
- Managed vendor relationships for software procurement and service agreements.
- Developed and implemented communication strategies for internal and external audiences.
Ice Cream Server
Brain Freeze Ice Cream Shoppe
Green Bay, Wisconsin
03.2017 - 08.2022
- Delivered friendly service while serving ice cream and toppings to customers.
- Collaborated with team members to streamline service during peak hours, ensuring timely customer service.
- Maintained cleanliness and organization of serving area and equipment to enhance customer satisfaction.
- Operated cash register, processing customer transactions with accuracy.
- Memorized seasonal menu options to provide customers with updated information.
- Trained new employees on food handling techniques and customer service standards.
- Managed inventory by tracking stock levels and ordering supplies to ensure product availability.
Salesperson
B Alive Vitamins
Green Bay, WI
09.2021 - 04.2022
- Engaged customers through personalized service, enhancing shopping experience and building customer loyalty.
- Resolved customer inquiries and issues promptly, driving high customer satisfaction and repeat business.
- Informed customers about health benefits of vitamin products, enhancing purchasing decisions and building customer trust.
- Developed effective promotional displays and product placements with team members, increasing product visibility and customer engagement.
- Maintained optimal inventory levels and restocked shelves regularly to ensure product availability.
- Participated in training sessions to refine sales techniques and expand product knowledge.
Education
A+ - Information Technology
CTC Training Center
Camp Pendleton South, CA02-2024
Telephone Systems/Personal Computer Repair - Information And Computer Systems
USMC MCCES
Twentynine Palms, CA08-2023
Basic Electronics Course - Information Technology
USMC MCCES
Twentynine Palms, CA03-2023
Associate of Science - Health Sciences
American Military University
Online08-2026
Skills
- Technical troubleshooting
- Hardware installation
- Customer support
- Client assistance and relations
- Strength conditioning
- Wellness coaching
- Nutrition planning
- System backup
Affiliations
- Metroflex Gym, Oceanside, Bodybuilding
- Volunteer, Stepp Stables, 2023-2024
Accomplishments
- Enlisted Superior Performers, WEST Conference, 2025
- Navy and Marine Corps Achievement Medal, 2025
- Meritorious Mast, LLES Instructor USMC, 2026
Timeline
IT Technician
USMC Camp Pendleton
08.2022 - Current
Salesperson
B Alive Vitamins
09.2021 - 04.2022
Ice Cream Server
Brain Freeze Ice Cream Shoppe
03.2017 - 08.2022
A+ - Information Technology
CTC Training Center
Telephone Systems/Personal Computer Repair - Information And Computer Systems
USMC MCCES
Basic Electronics Course - Information Technology
USMC MCCES
Associate of Science - Health Sciences
American Military University