Luke Hershey
St. Clair Shores,MI
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
Microcenter
04.2024 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Tested systems, noting issues and completing preventive maintenance.
Fire Systems Technician
Detroit Fire Company
09.2022 - 09.2023
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
- Analyzed blueprints and drawings for job site planning.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Hooked up systems to specified panel mountings of particular devices.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Help Desk Representative
Centroid
05.2021 - 08.2022
- Responded to inquiries by phone, email and walk-up requests.
- Inspected components for full power potential before and after updates.
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Provided end-user system and equipment training.
- Provided support for network infrastructure and baseline configurations.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Supervised daily configuration activities and business systems operations.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
Technician
uBreakiFix
08.2018 - 02.2021
- Disassembled computers to perform diagnostics and check for repair needs.
- Maintained and repaired peripheral equipment such as hardware and software, recommending upgrades and replacements.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
Education
High School Diploma -
Birmingham Groves High School
Beverly Hills, MI06.2020
Skills
- Quality Assurance
- Technical Support
- Customer Service
- Ticketing systems
- Operating systems
- Escalation management
- Documentation
- Hardware knowledge
- Service ticket tracking
- Remote Support
- Network Troubleshooting
Hobbies and Interests
Technology
Activities
- Groves High School 2016 Swim Team
- Groves High School 2017 Football Team
Certification
CompTIA ITF+
Timeline
Service Technician
Microcenter
04.2024 - Current
Fire Systems Technician
Detroit Fire Company
09.2022 - 09.2023
Help Desk Representative
Centroid
05.2021 - 08.2022
Technician
uBreakiFix
08.2018 - 02.2021
CompTIA ITF+
High School Diploma -
Birmingham Groves High School
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