Luke Kerley
Hurst ,IL
Summary
Dynamic Restaurant Manager with a proven track record at Steak ‘n Shake, excelling in team management and customer engagement. Successfully implemented inventory control processes, reducing waste and enhancing operational efficiency. Passionate about customer satisfaction, I fostered a positive dining experience through effective staff training and performance evaluations.
Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Steak ‘n Shake
Marion, IL
05.2020 - Current
- Managed daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented inventory control processes to minimize waste.
- Conducted regular performance evaluations to enhance team productivity and engagement.
- Resolved customer complaints efficiently, fostering a positive dining experience.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
High School Diploma -
Herrin High School
Herrin, IL2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Schedule coordination
- Customer service
Timeline
Restaurant Manager
Steak ‘n Shake
05.2020 - Current
High School Diploma -
Herrin High School