Luke Krizman
East Syracuse,NY
Overview
2
2
years of professional experience
Work History
Station Manager
Enterprise
- # 1 Airport ESQI in group for Oct
- Ranked # 3 in Yield for Oct
- Attributed to 3 month ESQI of 84 in Nov.
- Contributed to 300+ Comp sat surveys in the month of October
- Delegated tasks with team to run Airport operation smoothly
- Assisted in running National, Alamo, and Enterprise counters
Flagship Assistant Branch Manager
Enterprise
- Consistently executed our GP 29 playbook for customer service
- Main point of contact for one of our major bodyshop, Cannetta’s Collision
- Assisted in training and developing multiple new hires
- Attributed to a 93 ESQI 1 month score for July
- 3 month ESQI of 86
- Helped Zoe and Dylan promote to Assistant Manager roles
Flagship Branch Manager
Enterprise
07.2024 - Current
- Landed 2 major dealership partners (West Herr & Mazda)
- 2386% in dealership growth YTD
- 15% growth in April
- May trending for 11% growth
- 7% Growth YTD
- $3 bad debt YTD
- Reserves $70 YTD ($30 lower from previous year)
- Developed Joe Puccia from an intern>promoted to MT>MA>ABRM
- Development of Assistant Erin Wood, and promotion to Car Sales.
- Promoted QTA tech Nigel Baldwin
Branch Manager
Enterprise
06.2023 - 07.2024
- 3-Time ESQI Cup Winner (October 23, Nov 23, Dec 23)
- CNY OP Belt Winner (May 24)
- 3, 6, 12 Month ESQI 91, 92, 90+
- #5 on BM Matrix (April 24)
Branch Manager
Enterprise
01.2023 - 06.2023
- Developed and trained Marylou Pontious and Ethan Man (both current Flagship ABM’s)
Education
Bachelor - Business Marketing
SUNY College At Oswego
Oswego, NY05.2018
Leadership
- Efficiently managed Callbacks, Closed Pends, Last Days, NDCs, and Red Cars
- Numerous personal shoutouts for Customer Service on ESQi Comment Sections
- Urgently answered voicemail/emails from airport customers
- Perform numerous ready line checks thought-out the day
- Developed strong relationships with major body shops
- Assisted in training and developing multiple MT’s
- Zoe Arnell, Tiffany Connors, Billy Karins, Dylan Ahern, Tym Bushnell
Employee Development
- Zoe Arnell, Tiffany Connors, - Trained MT
- - Helped train new hire front/back end
- - Assisted in training for SKILLS and MQI Prep
- Billy Karins- Trained MT
- - Helped train Top Gunner front/ back end to promote to MA
- - Dylan Ahern, Tym Bushnell
- - Assisted in Training for SKILLS and MQI Prep
Timeline
Flagship Branch Manager
Enterprise
07.2024 - Current
Branch Manager
Enterprise
06.2023 - 07.2024
Branch Manager
Enterprise
01.2023 - 06.2023
Station Manager
Enterprise
Flagship Assistant Branch Manager
Enterprise
Bachelor - Business Marketing
SUNY College At Oswego