Overview
Work History
Education
Leadership
Employee Development
Timeline
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Luke Krizman

East Syracuse,NY

Overview

2
2
years of professional experience

Work History

Station Manager

Enterprise
  • # 1 Airport ESQI in group for Oct
  • Ranked # 3 in Yield for Oct
  • Attributed to 3 month ESQI of 84 in Nov.
  • Contributed to 300+ Comp sat surveys in the month of October
  • Delegated tasks with team to run Airport operation smoothly
  • Assisted in running National, Alamo, and Enterprise counters

Flagship Assistant Branch Manager

Enterprise
  • Consistently executed our GP 29 playbook for customer service
  • Main point of contact for one of our major bodyshop, Cannetta’s Collision
  • Assisted in training and developing multiple new hires
  • Attributed to a 93 ESQI 1 month score for July
  • 3 month ESQI of 86
  • Helped Zoe and Dylan promote to Assistant Manager roles

Flagship Branch Manager

Enterprise
07.2024 - Current
  • Landed 2 major dealership partners (West Herr & Mazda)
  • 2386% in dealership growth YTD
  • 15% growth in April
  • May trending for 11% growth
  • 7% Growth YTD
  • $3 bad debt YTD
  • Reserves $70 YTD ($30 lower from previous year)
  • Developed Joe Puccia from an intern>promoted to MT>MA>ABRM
  • Development of Assistant Erin Wood, and promotion to Car Sales.
  • Promoted QTA tech Nigel Baldwin

Branch Manager

Enterprise
06.2023 - 07.2024
  • 3-Time ESQI Cup Winner (October 23, Nov 23, Dec 23)
  • CNY OP Belt Winner (May 24)
  • 3, 6, 12 Month ESQI 91, 92, 90+
  • #5 on BM Matrix (April 24)

Branch Manager

Enterprise
01.2023 - 06.2023
  • Developed and trained Marylou Pontious and Ethan Man (both current Flagship ABM’s)

Education

Bachelor - Business Marketing

SUNY College At Oswego
Oswego, NY
05.2018

Leadership

  • Efficiently managed Callbacks, Closed Pends, Last Days, NDCs, and Red Cars
  • Numerous personal shoutouts for Customer Service on ESQi Comment Sections
  • Urgently answered voicemail/emails from airport customers
  • Perform numerous ready line checks thought-out the day
  • Developed strong relationships with major body shops
  • Assisted in training and developing multiple MT’s
  • Zoe Arnell, Tiffany Connors, Billy Karins, Dylan Ahern, Tym Bushnell

Employee Development

  • Zoe Arnell, Tiffany Connors, - Trained MT
  • - Helped train new hire front/back end
  • - Assisted in training for SKILLS and MQI Prep
  • Billy Karins- Trained MT
  • - Helped train Top Gunner front/ back end to promote to MA
  • - Dylan Ahern, Tym Bushnell
  • - Assisted in Training for SKILLS and MQI Prep

Timeline

Flagship Branch Manager

Enterprise
07.2024 - Current

Branch Manager

Enterprise
06.2023 - 07.2024

Branch Manager

Enterprise
01.2023 - 06.2023

Station Manager

Enterprise

Flagship Assistant Branch Manager

Enterprise

Bachelor - Business Marketing

SUNY College At Oswego

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Luke Krizman