Luke LaLumia
Lansing,MI
Summary
To secure a challenging position where I can expand my knowledge and skill set while applying experience with successful communication techniques, strong interpersonal traits and customer service attributes to help a company achieve its goals.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative/Account Manager
Repneu Tool & Supply
09.2023 - Current
- Nurturing long-term customer relationships through regular phone calls, in person meetings, and consistent email communication.
- Generating quotes for new and current clientele.
- Assist with internal day to day operations within the warehouse and company.
- Responsible for purchasing a variety of new and general stock products.
- Quickly learned Business Edge Software and associated devices.
- Team Lead for our Vending Management Inventory which includes five machines in three customer locations.
- Adjusting to rapidly changing daily and shipping schedules.
Level Two Logistics Coodinator
RSI Logistics
01.2022 - 09.2023
- Manage shipment flow of customer goods around the country via the rail system
- Deliver exceptional customer service to clients by using extensive knowledge of the industry and railroad connections
- Operate as a mediator between railroads and customers to monitor shipment delays and issues
- Watch inventory levels of customer facilities to help avoid production delays or plant shutdowns
- Efficiently multitask using four separate software platforms (RSInet, Rail Command, Hubspot, Rail Monitor, Microsoft Outlook)
- Answer phone calls in the first 5 rings and respond to any inquiry within two hours
Trainee Sales Representative
O'leary Paint
07.2021 - 01.2022
- Quickly learned complex online POS system: checking inventory, transferring products, and completing orders
- Provided top-notch customer service to residential and commercial accounts
- Operated extremely detail oriented machinery to achieve specific client color requests
Amazon Delivery, Lead Dispatch Assistant
Peak Performance Logistics
05.2020 - 07.2021
- Delivered Amazon ordered goods within a strict company mandated timlines
- Lead a team of 6+ drivers
- Was readily available before work to train new and/or struggling employees
- Consistently scored in the top esculent of drivers within the company
Education
Earned Transfer Credits - General Education 9/17 - 6/18
Lansing Community College
Lansing, MIBBA - Management
Davenport University
Grand Rapids, MI05.2021
Skills
Quick to adapt to new softwares and technology
Creativity in problem solving
Reliable
Efficient communicator
Coachable and eager to learn
Managerial experience
Timeline
Inside Sales Representative/Account Manager
Repneu Tool & Supply
09.2023 - Current
Level Two Logistics Coodinator
RSI Logistics
01.2022 - 09.2023
Trainee Sales Representative
O'leary Paint
07.2021 - 01.2022
Amazon Delivery, Lead Dispatch Assistant
Peak Performance Logistics
05.2020 - 07.2021
Earned Transfer Credits - General Education 9/17 - 6/18
Lansing Community College
BBA - Management
Davenport University
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