Luke Leiato
Los Angeles,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Kura Sushi
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Customer Service Cashier
Brian's Shave Ice
07.2020 - 12.2023
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
Shift Leader
Kung Fu Tea
08.2021 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Political Science
University of California, Los Angeles
Los Angeles, CA06.2023
Skills
- Safe Food Handling
- Order Management
- Table Bussing
- Order Delivery Practices
- Guest Engagement
- Customer Service
Timeline
Server
Kura Sushi
12.2022 - Current
Shift Leader
Kung Fu Tea
08.2021 - 12.2022
Customer Service Cashier
Brian's Shave Ice
07.2020 - 12.2023
Bachelor of Arts - Political Science
University of California, Los Angeles
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