Luke Long
Chicago,IL
Summary
Experienced Enterprise Manager with 4 years of successful leadership in managing large-scale operations and driving strategic initiatives. Proven ability to oversee cross-functional teams, streamline processes. Transitioning to a Project Manager role, bringing a strong track record of strategic planning, team coordination, achieving revenue and customer service goals. Committed to leveraging managerial experience to drive impactful project outcomes and contribute to the success of Byline Bank.
Overview
6
6
years of professional experience
Work History
Branch Rental Manager
Enteprise Rent-A-Car
09.2020 - Current
- Develop strong relationships with 20-30 local body shops, dealerships, insurance companies, to secure long-term and repeat business
- Optimize a fleet of 300 vehicles to maximize revenue generation and minimize operational costs
- Maintained a 12 person, high-performing team through effective communication, training, and performance management
- Managed budgets effectively to ensure optimal allocation of resources across various initiatives within the branch location
Wellness Coordinator
Westminster Village (multi-level senior living facility)
01.2019 - 08.2020
- Advised roughly 200 residents with their individual exercise programs, making necessary progressions, regressions, and modifications
- Developed individual exercise programs for independent, assisted, skilled nursing care residents, based on physical needs through fitness assessments and evaluation
- Created, planned, and led a variety of group exercise classes focused on flexibility, strength, balance, cardio, and meditation
Sports & Recreation Coordinator/Summer Camp Site Supervisor
Ottawa YMCA
06.2018 - 01.2019
- Planned, organized, scheduled, directed, and supervised youth/adult sports and recreation programs
- Developed new programming that provided for continued growth and development of youth and adults
- Worked collaboratively with marketing director to recruit program participants
- Recruited, trained, scheduled, and supervised sports staff including officials and volunteer coaches.
Management Assistant
Enterprise Rent-A-Car
07.2021 - 10.2021
- Assisting customer that walk through the door selling protection products, upgrades, fuel
- Helped with managing the team at the location while continuing to excel in sales and service
- Managed a satellite location that was directed partnered with an insurance company and body shop.
Management Assistant
Enterprise Rent-A-Car
05.2022 - Current
- Assisting customer that walk through the door selling protection products, upgrades, fuel
- Helping manage a team in a fast-paced environment while continuing to excel at sales and service
- Called customers whose insurance company notified us that they had been in an accident.
Assistant Branch Manager
Enterprise Rent-A-Car
10.2021 - 10.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Management Trainee
Enterprise Rent-A-Car
09.2020 - 09.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Education
Bachelor of Arts - Business Administration and Exercise Science
Monmouth College
Monmouth, Illinois05.2018
Skills
- Client Relationships
- Goals and performance
- Problem-solving skills
- Project planning and development
Timeline
Management Assistant
Enterprise Rent-A-Car
05.2022 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
10.2021 - 10.2023
Management Assistant
Enterprise Rent-A-Car
07.2021 - 10.2021
Branch Rental Manager
Enteprise Rent-A-Car
09.2020 - Current
Management Trainee
Enterprise Rent-A-Car
09.2020 - 09.2021
Wellness Coordinator
Westminster Village (multi-level senior living facility)
01.2019 - 08.2020
Sports & Recreation Coordinator/Summer Camp Site Supervisor
Ottawa YMCA
06.2018 - 01.2019
Bachelor of Arts - Business Administration and Exercise Science
Monmouth College
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