Luke Mason

• Supervised daily wash operations, ensuring consistent service quality and smooth workflow
• Trained team members on safety procedures, equipment use, and customer service standards
• Monitored tunnel performance, identifying maintenance needs and coordinating timely repairs
• Resolved customer concerns promptly, maintaining satisfaction and supporting repeat business
• Managed opening and closing procedures, including cash handling and facility readiness
• Coordinated staff schedules to support labor coverage and efficient shift operations
• Reinforced quality checks for vehicle cleaning, detailing, and finishing standards
• Supported sales goals by promoting wash packages, memberships, and add-on services
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Too much to say

• Greeted guests warmly and delivered attentive hospitality throughout front-of-house service.
• Took accurate customer orders and processed payments at register quickly.
• Prepared beverages, packaged meals, and assembled orders for dine-in and takeout service.
• Maintained clean dining, lobby, and beverage areas to support guest comfort.
• Assisted teammates during rush periods to keep service moving efficiently.
• Followed food safety and cleanliness procedures for front-of-house operations.
• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Helped guests at tables when in need of assistance.

Did both shop classes, welding, and woods