Luke mitchell
madison
Summary
Results-driven professional with proven leadership experience across operations, customer service, and sales environments. Demonstrated expertise in team management, financial operations, and customer relations through progressive roles including Assistant General Manager, Sales Team Leader, and Shift Leader. Currently pursuing a bachelor's degree in finance and actively obtaining real estate licensure, bringing practical skills in budgeting, forecasting, and financial analysis. Ability to practice strong negotiation skills, operational efficiency, and the ability to build relationships while delivering measurable results in a fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Dave's Hot Chicken
04.2025 - Current
- In Charge of weekly inventory count and preparations
- Supervised team members during shifts to ensure efficient service delivery and overall shift success.
- Trained new staff on food preparation and customer service protocols.
- Managed on shift inventory levels, restocking supplies as needed for smooth operations.
- Ensured compliance with food safety regulations and cleanliness standards.
- Monitored performance metrics to identify areas for improvement in operations.
Restaurant Waiter
Q Korean BBQ
09.2024 - 04.2025
- Provided exceptional customer service by promptly taking their orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on proper menu knowledge, appropriate food safety, and restaurant procedures.
- Collaborated with our kitchen staff to ensure timely food preparation and consistent delivery.
Assistant General Manager
Piology
07.2024 - 11.2024
- I handled cash accurately and prepared deposits.
- I motivated, trained, and helped our employees to maximize performance.
- I increased customer satisfaction by addressing and resolving concerns in a timely manner
- I oversaw inventory management processes to maintain proper stock levels in relation to budget costs and spoilage/waste.
- I managed the financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Sales Team Leader
Redleaf Inc
02.2024 - 08.2024
- Led and coordinated daily sales team meetings to align strategies and improve performance.
- Boosted sales performances by implementing effective team training and coaching strategies.
- Trained new team members on product knowledge and sales techniques
- Built a strong team by interviewing and handpicking people in which I could rely upon to develop and grow as a unit, not individually.
Forklift Operator
Toyota Boshoku
08.2023 - 02.2024
- Operated forklift to transport materials efficiently within production areas.
- Conducted routine inspections of forklifts to ensure operational safety and compliance.
- Loaded and unloaded shipments, verifying accuracy of inventory against documentation.
- Collaborated with team members to optimize workflow and minimize downtime in operations.
Shift Leader
Slim Chickens
08.2023 - 12.2023
Education
AS General Education - Finance
Calhoun Community College
Huntsville, AL12-2025
High School Diploma -
James Clemens
Madison, AL12-2022
Skills
- Team Management
- Financial Analysis / Modeling
- Customer service
- Strong negotiation skills
- Budgeting / Accounting / Forecasting
- Problem-solving
- Real estate investment analysis
Certification
- Alabama Real Estate License
- Forklift and Tugger Operator Certification
- Servsafe Certification
Timeline
Shift Leader
Dave's Hot Chicken
04.2025 - Current
Restaurant Waiter
Q Korean BBQ
09.2024 - 04.2025
Assistant General Manager
Piology
07.2024 - 11.2024
Sales Team Leader
Redleaf Inc
02.2024 - 08.2024
Forklift Operator
Toyota Boshoku
08.2023 - 02.2024
Shift Leader
Slim Chickens
08.2023 - 12.2023
AS General Education - Finance
Calhoun Community College
High School Diploma -
James Clemens