Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Luke Nagashima

Honolulu,HI

Summary

Hospitality leader with over 10 years of progressive experience driving operational excellence, team leadership, and guest satisfaction in high-volume dining environments. Proven ability to optimize service delivery, enhance training programs, and lead teams to achieve business goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Hula Grill Waikiki
Honolulu, HI
08.2021 - Current
  • Promoted to Restaurant Manager in Jan 2024; lead front-of-house operations and staff development for a busy beachfront restaurant.
  • Developed and managed comprehensive training programs, increasing team onboarding efficiency.
  • Managed beverage program as Bar Manager since July 2022.
  • Directed daily service operations, ensuring consistent guest satisfaction and streamlined workflows.

Sales Associate

American Savings Bank
Honolulu, HI
10.2020 - 09.2021
  • Supported financial consultants with client follow-ups and administrative tasks, contributing to timely transaction completions.
  • Participated in financial consultants customer relationship management and maintenance to include mailings, promotions, seminars, and periodic service calls

Dining Room Dinner Server

Duke’s Waikiki
Honolulu, HI
02.2011 - 08.2021
  • Head Dinner Server for 5 years; collaborated with management to optimize dining room operations and staff scheduling.
  • Awarded Employee of the Year (2018) for exemplary service and leadership.
  • Mentored new hires, improving training effectiveness and service quality.

Education

BBA - Finance

University of Hawai’i At Mānoa
Honolulu
05.2014

Skills

  • Team management
  • Staff training
  • Inventory management
  • Beverage program development
  • Reservation systems
  • Customer relationship management

Certification

Introductory Sommelier Course

Court of Master Sommeliers

Accomplishments

Delta Sigma Pi

Initiated in Spring 2013

Served Director as District from 2014-2016

Timeline

Restaurant Manager

Hula Grill Waikiki
08.2021 - Current

Sales Associate

American Savings Bank
10.2020 - 09.2021

Dining Room Dinner Server

Duke’s Waikiki
02.2011 - 08.2021

BBA - Finance

University of Hawai’i At Mānoa

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