Luke O'Hara
Boynton Beach,FL
Summary
Currently studying behavioral analytics and management techniques through my graduate program. Dedicated to innovative, dynamic and organized work. Interested in discovering new ways to service customers and employee relations. Committed student with extensive knowledge of core subject matter. Self-directed and energetic with superior performance in both autonomous or collaborative environments. Looking forward to learning about a business's operations and how I can contribute.
Overview
8
8
years of professional experience
Work History
Host and Server
Yolk - WPB
08.2022 - 05.2024
- Worked alongside Managers - discussing and Implementing Customer Satisfaction Advancements.
- Observed the Corporate Marketing Team weekly - Support of Social Media pages and Customer Satisfaction Procedures.
- Basic serving and restaurant procedures (i.e. directly talking with and satisfying customer needs, keeping restaurant feeling and atmosphere respectable.
- Defusing arguments or "unsatisfiable" scenarios
- Monitored seating and dinning area, making sure all guests are comfortable.
Event Planner and Material Design Overseer
Wedding Planner
05.2021 - 08.2022
- Collaborated with a team to efficiently set up venues, serve food, also conversing and meeting guests needs
- Coordinated with participating vendors during event planning.
- Worked with clients to organize their wedding venue layouts (i.e. trying to most satisfy there needs within the guidelines of company budget).
Recruiting and Sourcing
Westcott & Washington: Private Talent Consulting
07.2020 - 12.2021
- Worked with a Private Talent Consultant firm alongside a Multi-Regional Nursing Home Organization during COVID: facing high turnover rates and varying market demands.
- Recruited for multiple locations; scheduling phones screens and on-site interviews while simultaneously developing a data base of potential employees for each region.
- Worked closely with company owners, engaged in open discussion and contributed to strategic decision-making.
- Identifying new factors affecting the demands for markets (i.e. potential employees; marketing)
Customer Care Assistant
Vintage Park HEB Grocery
01.2016 - 03.2018
- Bagged groceries, gathered carts, helped out cashiers and customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Science - Industrial And Organizational Psychology
Keiser University
West Palm Beach, FL12.2024
Bachelor of Arts - Marketing Administration
Keiser University
West Palm Beach, FL01.2022
High School Diploma -
Cypress Creek High School
Houston, TX01.2018
Skills
- Employee and Customer Relations
- Adaptive Communication
- Perspective Taking
- Athletic Training
- Understanding markets and services
- Behavior Modification
- LHP utility baseball player for 6 years at Keiser University
- Google Digital Work Shop -Certificate- Fundamentals of digital marketing
Timeline
Host and Server
Yolk - WPB
08.2022 - 05.2024
Event Planner and Material Design Overseer
Wedding Planner
05.2021 - 08.2022
Recruiting and Sourcing
Westcott & Washington: Private Talent Consulting
07.2020 - 12.2021
Customer Care Assistant
Vintage Park HEB Grocery
01.2016 - 03.2018
Master of Science - Industrial And Organizational Psychology
Keiser University
Bachelor of Arts - Marketing Administration
Keiser University
High School Diploma -
Cypress Creek High School
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