Luke Pruitt
Summary
General Manager with 7+ years driving sales growth and operational efficiency across retail and beverage operations. Combines operational strategy, business analysis, customer insights, and cross-functional coordination to improve on-time fulfillment, boost customer engagement, and support data-informed decisions. Passionate about scaling performance through team development, process optimization, and targeted business development to expand market presence.
Overview
8
8
years of professional experience
Work History
General Manager
STARBUCKS COFFEE COMPANY
Dupont, WA
05.2026 - Current
- Lead daily coffeehouse operations, ensuring an exceptional customer experience while maintaining operational, safety, and service standards.
- Coach and develop partners through performance feedback, training, recognition, and ongoing leadership support.
- Drive store performance by monitoring sales, labor, service, and operational metrics and identifying opportunities for improvement.
Operations Supervisor
Anheuser-Busch
Seattle, WA
08.2025 - 05.2026
- Streamlined daily operations by scheduling personnel and assigning tasks to enhance workflow.
- Coordinated with cross-functional teams to streamline inventory and supply chain logistics.
- Ensured compliance with company policies and regulatory standards throughout operations.
- Analyzed operational data to identify trends and implement strategic improvements.
- Prepared performance metric reports and presented findings to management team.
- Facilitated team meetings to address operational challenges and develop solutions.
- Drafted, reviewed, and revised contract documents to ensure clarity and accuracy.
- Analyzed market trends to inform strategic decision-making in contract procurement.
- Utilized CRM systems to track account metrics and monitor customer engagement.
Manager of Operations
Dutch Bros
Graham, WA
09.2020 - 08.2025
- Secured a 10.6% sales growth rate for stores in the initial year.
- Nurtured connections with new prospects via strategic networking
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Performed regular audits of employee performance and delivered constructive feedback on improvement areas.
- Developed and implemented client-specific strategies for account growth, retention, and profitability.
- Reviewed analytics reports from different mediums to measure campaign effectiveness.
- Analyzed revenue trends to identify growth opportunities across market segments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Marketing Associate
Dutch Bros
Portland, OR
03.2019 - 09.2020
- Analyzed customer insights data to optimize customer engagement strategies.
- Executed events designed to elevate visibility of products and services at competitive professional sports games and conventions.
- Organized local fundraising events to enhance business visibility.
- Connected with customers through online forums and various interactive communities.
- Conducted market research to understand customer needs and preferences
Skills
- Expense tracking and data analysis
- Business development and marketing
- Search engine optimization
- Policy implementation
- Operations management
- Staff development and team collaboration
- Verbal and written communication
- Community engagement
- Supply chain management and logistics
- Customer relationship management
Timeline
General Manager
STARBUCKS COFFEE COMPANY
05.2026 - Current
Operations Supervisor
Anheuser-Busch
08.2025 - 05.2026
Manager of Operations
Dutch Bros
09.2020 - 08.2025
Marketing Associate
Dutch Bros
03.2019 - 09.2020